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Maintain effective workplace relationships

Unit Descriptor This competency standard covers the skills and knowledge required to develop and maintain effective workplace relationships and networks. It requires the ability to carry out a range of complex communication functions to enable the effective transfer of information, promote positive and supportive workplace relationships, and participate as a work group member to achieve work group goals. This work would be carried out under limited supervision within organisational guidelines.

1 . Communicate effectively in the workplace
  1. Effective interpersonal techniques and established communication procedures are used to facilitate an accurate and relevant exchange of information

  2. Information and ideas are expressed in a clear and concise manner using language appropriate to audience needs

  3. Meetings and briefings are organised to increase the level of participation in work group and organisational processes

  4. Communication techniques are appropriate to work task requirements and are sensitive to individual social and cultural differences

  5. Contradictions, ambiguity, uncertainty or misunderstandings are promptly identified, mediated and clarified within the work group

2 . Maintain effective relationships
  1. Organisational social, ethical and operational standards are observed and complied with to facilitate positive and effective relationships in the workplace

  2. Professional networks are used to build and develop relationships, maintain own skills base and knowledge and provide identifiable benefits for the organisation

  3. Trust and confidence of colleagues is gained and maintained through demonstration of competent work practices

  4. Appropriate support is provided to colleagues or sought as required to achieve identified work tasks, goals and objectives in accordance with organisational requirements

  5. Difficult situations are negotiated and resolved to achieve results acceptable to the participants in accordance with organisational policy and procedures

3 . Contribute to workplace activities
  1. Constructive contributions to team goals and workplace activities are routinely made in accordance with own role and responsibilities

  2. Effective interaction with colleagues promotes a productive and harmonious work environment

  3. Own work practices are regularly reviewed to meet new developments and trends in the security industry in accordance with organisational policy and procedures

  4. Feedback is actively sought from appropriate person(s) to confirm quality of personal performance and identify areas for improvement

  5. Appropriate support is sought as required to assist and improve own performance to achieve personal and organisational goals and objectives

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?Established communication channels and procedures are used to facilitate an accurate and relevant exchange of information with colleagues.1
How are ideas and information communicated within this competency?Emerging trends and new developments in the security industry may be monitored, reviewed and adopted as appropriate to maintain effective work practices.1
How are activities planned and organised?Workplace meetings and briefings are organised on a regular basis to inform and encourage participative levels in work group and organisational processes.1
How are problem solving skills applied?Appropriate support may be provided to colleagues or sought as required to achieve identified work tasks, goals and objectives within designated timeframes.2
How are mathematical ideas and techniques used?Mathematical techniques may be used to measure, prioritise and schedule work tasks.1
How is use of technology applied?Workplace communication contradictions, ambiguity or misunderstandings are promptly identified, mediated and clarified within the work group.1
How is team work used within this competency?Technology may be used to communicate and manage scheduling and completion of tasks.1

Range Statement

Interpersonal techniques may include:

Communication procedures may relate to:

Meetings and briefings may be:

Work groups may involve:

Social and cultural differences may be expressed in:

Professional networks may relate to:

Organisational requirements may relate to:

Interaction with colleagues may involve:

Feedback may be sought from:

Appropriate person(s) may include:

Goals and objectives may include:

Evidence Guide

What critical aspects are required for evidence of competency?

What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, some specific skills are required. These include the ability to:

What resources may be required for assessment?

What is required to achieve consistency of performance?

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.

Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.

Assessment against this unit may involve the following: