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PRSSO323A

Lead small teams

Unit Descriptor This competency standard covers the skills and knowledge required to lead and develop small teams to achieve designated assignment instructions within a security context. It requires the ability to allocate duties and schedule rosters, set and maintain team and individual performance standards, facilitate open communication and resolve individual or team concerns. This work would be carried out under limited supervision within organisational guidelines.

ELEMENTPERFORMANCE CRITERIA
1 . Facilitate team planning
  1. Individual and team purpose, roles and responsibilities are clarified, agreed upon and defined in accordance with organisational goals and objectives

  2. Assignment instructions are identified and clearly communicated to team members in accordance with legislative and organisational requirements

  3. Open communication within the team is encouraged and facilitated to ensure full understanding and accurate exchange of information

  4. Team effort is rewarded and support provided to develop mutual concern and camaraderie and to maximise benefit from team diversity

2 . Monitor team performance
  1. Duties, rosters and responsibilities are assessed against and matched to team capabilities and is in accordance with assignment instructions, legislative and organisational requirements

  2. Performance of the team and individual members is systematically monitored against defined measurable performance criteria to ensure the satisfactory completion of assignment instructions

  3. Adequate consideration is given to contingencies when allocating specific rosters duties and responsibilities to team members

  4. Performance expectations are assessed objectively against assignment and client expectations, team and individual capabilities

  5. Performance expectations are communicated clearly to individual team members and the team as a whole

  6. Industrial relations requirements are considered and adhered to in maintaining the team and addressing team and individual concerns

3 . Develop team performance
  1. Effective working relationships are established and maintained through the provision of appropriate support, communication and feedback

  2. Constructive feedback on quality of performance is regularly provided to team members for integration into work practices

  3. Positive action to address deficiencies or areas for improvement in team performance is taken and handled sensitively

  4. Team is supported and encouraged to achieve its goals and changing priorities through active reflection and participation in team activities and communication processes

  5. Team concerns are acknowledged and addressed as required and wherever possible discussed and resolved within the team

  6. In the event of non-resolution, team concerns are constructively presented to and discussed with appropriate personnel in a timely and objective manner using established dispute resolution procedures





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?Individual or team concerns may be addressed and resolved through facilitated discussion within the group.2
How are ideas and information communicated within this competency?Roles, responsibilities and organisational goals and objectives may be defined and clearly communicated to individual and team members.1
How are activities planned and organised?Individual and team performance may be systematically monitored and feedback regularly provided or sequenced as required.1
How are problem solving skills applied?Open communication and constructive feedback may be used to encourage and support individual and team members to improve their performance and meet designated tasks within timeframes.2
How are mathematical ideas and techniques used?Mathematical techniques may be used to prioritise work tasks and schedule rosters.1
How is use of technology applied?Established dispute resolution procedures may be used to sensitively resolve individual or team problems.1
How is team work used within this competency?Technology may be used to communicate, record and manage information.1

Range Statement

Organisational goals and objectives may include:

Assignment instructions may include:

Applicable legislation, codes and national standards:

Must relate to:

May relate to:

Organisational requirements may relate to:

Communication techniques may include:

Contingencies may involve:

Constructive feedback may include:


Evidence Guide

What critical aspects are required for evidence of competency?

What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, some specific skills are required. These include the ability to:

What resources may be required for assessment?

What is required to achieve consistency of performance?

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.

Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.

Assessment against this unit may involve the following: