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Develop internal and external networks

Unit Descriptor This unit covers the development and maintenance of effective workplace relationships and networks. It includes developing and maintaining networks, establishing and maintaining working relationships, and representing and promoting the organisation. In practice, developing internal and external networks may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc. The unit has drawn from and is equivalent to the Business Services unit BSBCMN403A Establish business networks. This unit is one of 3 units of competency in the Working in Government Key Area that deal with networks. Related units are: PSPGOV303B Build and maintain internal networks PSPGOV602B Establish and maintain strategic networks This is a new unit of competency, added to the Working in Government Key Area of the Training Package in 2004.

1 . Build and maintain networks
  1. Networking opportunities are identified and pursued to maximise a range of personal industry contacts

  2. Information regarding new network opportunities is communicated to inform colleagues and managers of the potential benefits to the organisation of involvement

  3. The level of usefulness of existing networks is assessed against current involvement, and adjustments are made to improve or downgrade relationships

  4. Participation is maintained in professional networks and associations to obtain and maintain personal knowledge and skills

2 . Establish and maintain working relationships
  1. Network strategies are used to establish and maintain working relationships that promote benefits consistent with organisational objectives

  2. Trust and confidence of key stakeholders is gained and maintained through high standards of ethical practice

  3. Negotiation and collaborative problem solving are used to achieve positive outcomes when difficult situations arise

  4. Formal and informal communication channels are established and maintained to exchange information and ideas in accordance with legislation, policy and procedures

  5. Networking is built in to professional and organisational planning regimes to maximise its usefulness to the organisation

3 . Represent and promote the organisation
  1. The organisation's interests and requirements are represented and promoted using a range of strategies tailored to diverse participants in the networks

  2. Information on organisational issues, policies and practices authorised for public presentation is provided orally and in writing in accordance with network requirements

  3. Feedback is obtained from stakeholders to identify and develop ways to improve promotional activities within available resources

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Networks may include

Professional networks and associations may include

Network strategies may include

Key stakeholders may include

Negotiation may include

Requirements may be found in

Strategies to promote the organisation may include

Feedback may include

Evidence Guide

Units to be assessed together

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

Resources required to carry out assessment

These resources include:

Where and how to assess evidence

Valid assessment of this unit requires:

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments