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TDTA3901A

Receive and store stock

Unit Descriptor This unit involves the skills and knowledge required to receive and store stock for a workplace store in an enterprise/organisation in a transport, distribution, production, hospitality, retail or other relevant industry sector. It specifically covers taking delivery of stock, storing the received stock, and rotating and maintaining stock in accordance with relevant regulatory and workplace procedures. This cross-industry unit is generically equivalent to the current unit THHGGA06A Receive and store stock in the Hospitality Industry Training Package.

ELEMENTPERFORMANCE CRITERIA
1 . Take delivery of stock
  1. Incoming stock is accurately checked against orders and delivery documentation in accordance with workplace procedures

  2. Variations are accurately identified, recorded and communicated to the appropriate person

  3. Items are inspected for damage, quality, use-by dates, breakages or discrepancies, and records are made in accordance with workplace policy

2 . Store stock
  1. All stock is promptly and safely transported to appropriate storage area without damage

  2. Stock is stored in the appropriate location within the area and in accordance with workplace security procedures

  3. Appropriate personal protection equipment is correctly used during receival and storage operations

  4. Stock levels are accurately recorded in accordance with workplace procedures

  5. Stock is labelled in accordance with workplace procedures

3 . Rotate and maintain stock
  1. Stock is rotated, where required, in accordance with workplace policy

  2. Stock is moved using appropriate equipment, if necessary, in accordance with OHS requirements, relevant regulations and workplace procedures

  3. Quality of stock is checked and reported

  4. Appropriate action is taken where the quality of the stock is found to be outside specified standards

  5. Stock is placed in storage or disposed of in accordance with workplace policy

4 . Complete documentation
  1. All required records and documentation are completed in accordance with workplace procedures





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?2
How are ideas and information communicated within this competency?3
How are activities planned and organised?2
How are problem solving skills applied?2
How are mathematical ideas and techniques used?2
How is use of technology applied?2
How is team work used within this competency?2

Range Statement

General context

Worksite environment

  • This unit may apply to any workplace store in an enterprise/organisation in a transport, distribution, production, hospitality, retail or other relevant industry sector (excluding work areas and organisations involving major and/or dedicated warehousing operations)

  • Suppliers may be internal or external

  • Requirements for work may include:

    • workplace protocols and procedures

    • communications equipment

    • workplace operations manuals

    • relevant regulations, authorities and permits

    • hours of operation

    • relevant record keeping requirements

    • workplace quality and customer service standards

  • Stock control and record systems may be:

    • manual

    • computerised

  • Stock may include but is not limited to:

    • production materials

    • packaging materials

    • equipment and tools

    • office and stationery supplies

    • forms, brochures and documents

    • vouchers and tickets

    • merchandise for sale

    • linen

    • food and beverage supplies

  • Consultative processes may involve:

    • suppliers, representatives and drivers

    • relevant authorities

    • other employees and supervisors

    • management

    • other professional or technical staff

  • Communications systems may involve:

    • telephone

    • fax

    • email

    • electronic data transfer of information

    • mail

  • Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

    • company procedures

    • enterprise procedures

    • organisational procedures

    • established procedures

  • Personal protection equipment may include but is not limited to:

    • gloves

    • safety headwear and footwear

    • safety glasses

    • two-way radios

    • high visibility clothing

Sources of information/ documents

  • Documentation/records may include:

    • workplace protocols and procedures

    • workplace specifications for the stock concerned

    • relevant regulations

    • supplier instructions

    • operations manuals

    • documentation including order forms, standard letters, etc.

    • induction documentation

    • delivery options

    • relevant Australian and international standards, criteria and certification requirements

    • communications technology equipment, oral, aural or signed communications

    • quality assurance procedures

    • emergency procedures

    • relevant competency standards and training materials

Applicable regulations and legislation

  • Applicable procedures and codes may include:

    • relevant regulations and codes of practice for receipt and storage of stock concerned

    • Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

      • Australian and International Dangerous Goods Codes

      • Australian and International Explosives Codes

    • Australian and international standards and certification requirements

    • relevant State/Territory OHS legislation

    • relevant State/Territory environmental protection legislation


Evidence Guide

Critical aspects of evidence to be considered

  • Assessment must confirm appropriate knowledge and skills to:

    • efficiently and safely receive and store stock in the appropriate industry context, including:

      • taking delivery of stock

      • storing stock

      • rotating and maintaining stock

    • liaise effectively with supplier representatives, drivers and colleagues

    • appropriately address safety and security issues when receiving and storing stock

    • apply relevant OHS and environmental regulations and procedures

    • correctly use appropriate personal protective equipment

    • communicate effectively both orally and in writing when receiving and storing stock

    • locate, interpret and apply relevant information

    • maintain workplace records and documentation

Interdependent assessment of units

  • This unit of competency may be assessed in conjunction with other units that form part of a worker's job role or function

Required knowledge and skills

  • Relevant codes of practice and legislative requirements (for example dangerous goods regulations, health and hygiene regulations, etc.)

  • Relevant OHS and environmental procedures and regulations

  • Principles and procedures related to the receiving and storage of stock, including:

    • principles of stock control

    • common examples of stock control documentation and systems used in workplace stores

    • interpretation of workplace specifications and orders for supplies

    • stock security systems

    • safe lifting and handling procedures

    • basic knowledge of relevant stock

    • protocols and procedures for liaising with supplier representatives, drivers and colleagues using appropriate technology

    • completion of relevant records/documentation

  • Contacts and sources of information/documentation needed when receiving and storing stock

  • Site layout

  • The purpose and procedures for the use of relevant personal protection equipment

  • Customer service policies and procedures

  • Ability to read and interpret instructions, procedures and labels relevant to receiving and storing stock

  • Ability to select and use relevant communications/computing equipment when receiving and storing stock

  • Ability to select and use relevant personal protection equipment

Resource implications

  • Access is required to opportunities to:

    • participate in a range of exercises, case studies and other real or simulated practical and knowledge assessments that demonstrate the skills and knowledge to organise the international transport of freight, and/or

    • organise the international transport of freight in an appropriate range of operational transport and distribution contexts involving relevant equipment, job orders, work instructions and deadlines

Consistency in performance

  • Applies underpinning knowledge and skills when:

    • receiving and storing stock

    • liaising effectively with supplier representatives, drivers and colleagues

    • addressing safety and security issues

    • applying relevant OHS and environmental regulations and procedures

    • using appropriate personal protective equipment

    • locating, interpreting and applying relevant information

    • maintaining workplace records and documentation

  • Shows evidence of application of relevant workplace procedures including:

    • relevant codes of practice and legislative requirements

    • workplace procedures and instructions (including security and housekeeping procedures)

    • issue resolution procedures

    • standards and guidelines related to vehicles and equipment

    • OHS policies and procedures

    • environmental protection procedures

  • Action is taken promptly to report and/or rectify any identified operational problems in accordance with relevant regulations and workplace procedures

  • Performance is demonstrated consistently over a period of time and in a suitable range of contexts

  • Work is completed systematically with required attention to detail

Context for assessment

  • Assessment of this unit must be undertaken by a Registered Training Organisation:

    • As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

    • Appropriate practical assessment must occur:

      • by the Registered Training Organisation in a workplace-simulated facility with relevant equipment, simulated job orders, work instructions and deadlines, and/or

      • in an appropriate work situation