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Use communication systems

Unit Descriptor This unit involves the skills and knowledge required to use communication systems including operating a communication system effectively, using appropriate communication protocols when using a system, communicating with a base, and identifying faulty operation of communications equipment and taking appropriate action.

1 . Identify system features
  1. System features and control functions are identified

  2. Where relevant, battery and signal levels are monitored

  3. Mobile equipment is set up to optimise communication

  4. Where relevant, channels are selected appropriate to the communication

2 . Communicate using communications technology
  1. System checks are carried out to confirm communication system is operational in accordance with manufacturer's instructions and workplace procedures

  2. Communication system is operated safely in accordance with manufacturer's instructions, workplace procedures and (any) regulatory requirements

  3. Telephone and radio security is maintained in accordance with workplace procedures

  4. Where relevant, channel selection is appropriate for the location and type of communication

  5. Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users

  6. Incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements

  7. Appropriate protocols and procedures are followed when using communications systems during emergencies

  8. Received messages are interpreted and recorded, where required, in accordance with workplace procedures

  9. Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes

3 . Maintain communication equipment operational status
  1. Equipment is checked and maintained in working order in accordance with workplace procedures

  2. Minor faults in the communications systems are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

4 . Complete documentation
  1. Appropriate records of communications are maintained in accordance with workplace procedures

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?2
How are ideas and information communicated within this competency?2
How are activities planned and organised?1
How are problem solving skills applied?2
How are mathematical ideas and techniques used?1
How is use of technology applied?2
How is team work used within this competency?3

Range Statement

General context

Worksite environment

  • Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including:

    • in confined spaces, exposed conditions and controlled or open environments

    • in a workplace, terminal, warehouse or depot

    • in a vehicle

    • on a vessel

    • on a train

    • on a worksite

    • at a client's workplace

  • Communication equipment may include but is not limited to:

    • fixed phone systems

    • mobile phone, both on person or hands-free

    • radios including personal, hand-held or vehicle-mounted, CB, UHF, VHF, SSB, marine

  • Worksite communication may include:

    • active listening

    • two-way conversation

    • questioning to obtain information and/or clarify information and understanding

    • routine oral reporting

  • Communications may involve:

    • English-speaking persons

    • multilingual staff

    • persons with limited ability to communicate in English

  • Communication problems may include:

    • misunderstanding

    • limited ability of others to communicate in English

    • noisy environments or communications channels

    • illegible writing or print

    • use of non-standard vocabulary

    • incorrect assumption that message has been received and/or correctly understood

    • not following correct communication protocols and procedures

  • Communication may be with:

    • base personnel

    • other drivers and workplace personnel

    • managers

    • supervisors/team leaders

    • suppliers and clients

    • private and/or public sector security personnel

    • police and other emergency services personnel

    • security consultants

    • other professional or technical staff

    • local government authorities

  • Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

    • company procedures

    • enterprise procedures

    • organisational procedures

    • established procedures

Sources of information/ documents

  • Information/documentation may include:

    • workplace communication procedures, protocols, checklists and instructions

    • manufacturer's specifications for communications equipment

    • goods identification numbers and codes

    • manifests, bar codes, goods and container identification

    • communication records

    • supplier and/or client instructions

    • material safety data sheets

    • relevant codes of practice including the national standards for manual handling and the industry safety code

    • legislation, regulations and related documentation

    • award, enterprise bargaining agreement, other industrial arrangements

    • standards and certification requirements

    • quality assurance procedures

    • emergency procedures

Applicable regulations and legislation

  • Applicable regulations and legislation may include:

    • relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes

    • dangerous goods and freight regulations and codes

    • relevant Australian and State/Territory OH&S legislation

    • equal employment legislation and related policies

    • environmental protection regulations

Evidence Guide

Critical aspects of evidence to be considered

  • Assessment must confirm appropriate knowledge and skills to:

    • identify equipment features

    • operate a communication system effectively

    • communicate effectively using communication systems

    • maintain communication equipment operational status

    • use a communication system during emergencies

    • identify faults in communications equipment

    • identify communication problems and take appropriate action

    • maintain workplace records and documentation

Interdependent assessment of units

  • This unit of competency may be assessed in conjunction with other units that form part of a worker's job function

Required knowledge and skills

  • Relevant procedures and duty of care requirements

  • Relevant OH&S responsibilities

  • Protocols and procedures for communicating with others using relevant communication technology

  • Procedures and protocols for the use of communication systems during an emergency

  • Features of various communications systems

  • Basic communication techniques including barriers to effective communication and how to overcome them

  • Basic principles of effective communication

  • Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English

  • Pre-operational checks for communications systems and equipment

  • Minor routine maintenance procedures for communications equipment

  • Typical problems that may occur when using communications systems and appropriate action and solutions

  • Ability to plan own work including predicting consequences and identifying improvements

  • Ability to identify and use required communication technology

  • Ability to effectively communicate during both transmission and receipt of information

Resource implications

  • Access is required to opportunities to:

    • participate in a range of exercises, case studies and other real and simulated practical and knowledge assessments that demonstrate the skills and knowledge to use communication systems, and/or

    • use communication systems in an appropriate range of operational situations

Consistency in performance

  • Applies underpinning knowledge and skills when:

    • identifying equipment features

    • operating a communication system

    • communicating using relevant technology

    • maintaining communication equipment operational status

    • using communications systems during emergencies

    • identifying faults in communications equipment

    • identifying problems with communication systems and taking appropriate action

    • maintaining workplace records and documentation

  • Shows evidence of application of relevant workplace procedures including:

    • relevant regulations and codes

    • OHS regulations and hazard prevention policies and procedures

    • workplace procedures and work instructions

    • relevant guidelines relating to the use of communications equipment

    • environmental protection procedures

  • Action is taken promptly to report any incidents or problems with communications systems in accordance with regulations and workplace procedures

  • Performance is demonstrated consistently over a period of time and in a suitable range of contexts

  • Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context for assessment

  • Assessment of this unit must be undertaken by a Registered Training Organisation:

    • As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

    • Appropriate practical assessment must occur:

      • at the Registered Training Organisation, and/or

      • in an appropriate work situation