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Communicate in the workplace

Unit Descriptor This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence. This unit is related to BSBCMN103A Apply basic communication skills and BSBFLM303A Contribute to effective workplace relationships

1 . Gather, convey and receive information and ideas
  1. Information to achieve work responsibilities is collected from appropriate sources

  2. The method(s)/ equipment used to communicate ideas and information is appropriate to the audience

  3. Effective listening and speaking skills are used in oral communication

  4. Input from internal and external sources is sought, and used to develop and refine new ideas and approaches

  5. Instructions or enquiries are responded to promptly and in accordance with organisational requirements

2 . Draft routine correspondence
  1. Written information and ideas are presented in clear and concise language and the intended meaning of correspondence is understood by recipient

  2. Correspondence is drafted and presented within designated timelines

  3. Presentation of written information meets organisational standards of style, format and accuracy

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?with members of the work team1
How are ideas and information communicated within this competency?in gathering information; in drafting correspondence1
How are activities planned and organised?for self1
How are problem solving skills applied?to communicate information1
How are mathematical ideas and techniques used?as an aid to communicate ideas1
How is use of technology applied?to gather and convey information1
How is team work used within this competency?to prepare written correspondence1

Range Statement

They may use legislation, codes and national standards relevant to the workplace including:

Communication equipment may include but is not limited to:

Oral communication may include but is not limited to:

Written information may include but is not limited to:

Organisational requirements may be included in:

Correspondence may include but is not limited to:

Standards may include:

Evidence Guide

Critical Aspects of Evidence

Underpinning Knowledge At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.

Underpinning Skills

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment