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BSBCMN212A

Handle mail

Unit Descriptor The unit is based on and equivalent to BSAINF101A and BSAINF201A (together) from BSA97 Administration Training Package (enhanced). The unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail. This unit is related to BSBCMN305A Organise workplace information.

ELEMENTPERFORMANCE CRITERIA
1 . Receive and distribute incoming mail
  1. Incoming mail is checked and registered in accordance with organisational policy and procedures

  2. Titles and locations of company personnel and departments are identified

  3. Urgent and confidential mail is identified and distributed in accordance with organisational requirements

  4. Mail is sorted and despatched to the nominated person/location in accordance with organisational requirements

  5. Damaged, suspicious or missing items are recorded and/or reported in accordance with organisational policy and procedures

2 . Receive and despatch outgoing mail
  1. Outgoing mail is collected, checked and sorted to ensure all items are correctly prepared for despatch in accordance with organisational policy and procedures

  2. Outgoing mail is recorded and processed for despatch in accordance with organisational requirements

  3. Mail is despatched to meet designated timelines

3 . Organise urgent and same day deliveries
  1. Items are prepared for urgent delivery in accordance with organisational requirements and the carrier's specifications

  2. Delivery options are evaluated and the best option for delivery is selected

  3. Lodgement or pick up of emergency deliveries is organised and followed up if necessary

4 . Organise and send electronic mail
  1. Distribution lists are prepared/ maintained in accordance with organisational requirements

  2. Mail message/s are checked for accuracy and any attachments are identified and prepared in accordance with organisational and service provider requirements

  3. Outgoing mail is recorded/stored in accordance with organisational requirements

  4. Mail is despatched to meet designated timelines





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?when organising couriers or other carriers1
How are ideas and information communicated within this competency?to deal with incoming and outgoing mail1
How are activities planned and organised?to organise bulk mail despatch either electronically or paper-based1
How are problem solving skills applied?to collect and distribute mail1
How are mathematical ideas and techniques used?to estimate time and resources needed for bulk mailing1
How is use of technology applied?to identify the most appropriate and cost efficient option for urgent delivery1
How is team work used within this competency?to record incoming and outgoing mail if required1

Range Statement

Legislation, codes and national standards relevant to the workplace may include:

Incoming mail may include:

Checking mail may include:

Registering of mail may include:

Delivery of urgent and confidential mail may include:

Sorting mail may include:

Nominated person/location may include:

Damaged, suspicious or missing items may include:

Action in relation to damaged, missing or suspicious items may include:

Correctly preparing mail items for despatch may include:

Mail records may include:

Processing mail for despatch may include:

Records of outgoing mail may include:

Delivery options may include:

Best option may be determined by:

Distribution lists may include:

Maintenance of distribution lists may include:

Checking electronic mail for accuracy may include:

Preparing attachments may include:


Evidence Guide

Critical Aspects of Evidence

Underpinning Knowledge

At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.

Underpinning Skills

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment