Home - PSP04 - THHBH05B
Launder linen and guest clothes
This unit deals with the skills and knowledge required to work in an 'on-premises' laundry in a commercial accommodation establishment.|
|1 . Process laundry items||
|2 . Package and store laundry items||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||Completing documentation for billing and guest information purposes Documenting information for quality assurance purposes||1|
|How are ideas and information communicated within this competency?||Reading information about laundry chemicals and use Reading information about fabric types and optimum laundry techniques for each||1|
|How are activities planned and organised?||Organising the laundry operations for a complete laundry cycle Sorting laundry into colour and fabric type for batch washing||1|
|How are problem solving skills applied?||Giving instructions to colleagues and receiving instructions from others Providing completed laundry to colleagues for return to guests.||1|
|How are mathematical ideas and techniques used?||Calculating charges for specific customers related to laundry services provided Calculating dilution strengths of laundry chemicals||1|
|How is use of technology applied?||Treating stains Carrying out minor repairs||1|
|How is team work used within this competency?||Operating commercial laundry equipment and selecting appropriate cycles for specific laundry needs||1|
Laundry equipment may include
sorting baskets and shelves
heat sealing equipment and roll plastic
Washroom tasks may include
minor repairs such as buttons.
Packaging and presenting guest laundry may include
providing quality reports.
Storage of laundry may be required where
guests have requested storage
guests have departed temporarily
laundry has been left behind or forgotten.
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
hygiene, health and safety issues of specific relevance to laundry operations, including:
handling laundry chemicals
basic principles of infection control
maintenance of clean and dirty laundry area separation
types of fabric and laundry requirements for each
the meanings of laundering and dry cleaning labels on clothing
key laundry terms
common guest laundry issues
enterprise linen control procedures including:
clean for dirty
procedures if problems are identified
use of specific laundry chemicals.
Linkages with Other Units
This unit must be assessed with or after the following unit which describes skills and knowledge essential to this unit of competence:
THHGHS01B Follow workplace hygiene procedures
There is also a link between this unit the following unit and combined training and assessment may be appropriate:
THHGGA06B Receive and store stock
Critical Aspects of Assessment
Evidence of the following is critical:
demonstrated ability to correctly assess the processes required for different types of laundry
ability to operate laundry equipment safely, using a full range of cycles available
ability to complete the full laundering process.
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of skills within a commercial laundry including industry-current equipment
completion of a complete laundry cycle using a variety of linen and clothing items and fabrics
completion of tasks within enterprise-acceptable timeframes and with quality laundry outcomes
Assessment methods must be chosen to ensure that the full range of laundry procedures can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate carrying out specific laundry tasks within a complete cycle
inspection of items laundered by the candidate
oral or written questions about commercial laundry equipment and operation, including selection of appropriate laundry cycles and programs, chemicals and their use, stain identification and treatment, OH&S issues.
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.