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RUV2105A

Participate in workplace communications

Unit Descriptor This unit of competency covers the process of effectively participating in workplace communications. It requires the ability to follow simple spoken messages, perform routine workplace duties, follow simple written notices, obtain and provide information in response to workplace requirements, complete relevant work-related documents, and participate in workplace meetings and discussions.

Participating in workplace communications requires an understanding of different modes of communication, basic mathematical processes, and knowledge of communication procedures, and systems and technology relevant to the organisation and the individual's work responsibilities.

In addition to legal and ethical responsibilities, all units of competency in the Animal Care and Management Training Package have the requirement for animals to be handled gently and calmly. The individual is required to develop an empathetic understanding of animals in their care, so that stress and disc

ELEMENTPERFORMANCE CRITERIA
1 . Follow routine spoken messages
  1. Required information is gathered by listening and is correctly interpreted.

  2. Instructions and procedures are followed in an appropriate sequence for the task and in accordance with the information received.

  3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.

2 . Perform workplace duties following routine written notices
  1. Written notices and instructions are read and interpreted correctly.

  2. Routine written instructions and procedures are followed in sequence

  3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.

3 . Obtain and provide information in response to workplace requirements
  1. Specific, relevant information is obtained.

  2. Information is interpreted correctly.

  3. Information is written completely, accurately and legibly.

  4. Sources of required information are identified and appropriate contact is established.

  5. Personal interaction is courteous and enquiries are made clearly and concisely.

  6. Defined procedures for the location and storage of information are used.

4 . Complete relevant work-related documents
  1. A range of forms relating to conditions of employment is completed accurately and legibly.

  2. Workplace data is recorded manually or electronically using standard workplace forms and documents.

  3. Basic mathematical processes are used for routine calculations.

  4. Errors in recording information on forms and documents are identified and rectified.

  5. Reporting requirements to supervisor are completed according to organisational guidelines.

5 . Participate in workplace meetings and discussions
  1. Team meetings are attended on time.

  2. Own opinions are clearly expressed and those of others are listened to without interruption.

  3. Meeting inputs are consistent with the meeting purpose and established protocols.

  4. Workplace interactions are conducted in a courteous manner.

  5. Questions about routine workplace procedures and matters concerning conditions of employment are asked and responded to.

  6. Meeting outcomes are interpreted and implemented.





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?By discussion with supervisor and others.1
How are ideas and information communicated within this competency?By obtaining various workplace documents and processing them accordingly.1
How are activities planned and organised?By consulting with supervisor on daily tasks to be completed.1
How are problem solving skills applied?By participating with others in a team.1
How are mathematical ideas and techniques used?By calculating and recording workplace information.1
How is use of technology applied?By applying simple solutions to technical problems that may arise in emergencies or when communication breaks down.1
How is team work used within this competency?By using equipment such as calculators, computers, telephones and radios to communicate and calculate.1

Range Statement

What types of written notices may be relevant when performing workplace tasks?

Instructions, labels, symbols, signs, tables, simple graphs, personnel information, notes, rosters, safety material, dockets with customer / client details, messages, enterprise-specific data, industry network details, standard operating procedures, organisational policies and procedures and OHS information.

What relevant information may be obtained when responding to workplace requirements?

Terms and conditions of employment, material safety data sheets and organisational policies.

What other contact may be included?

Clients, general public, supervisors, work / team-mates, suppliers, industry bodies, local government and training personnel.

How should interaction with others be conveyed?

Efficiently, effectively, responsively, courteously and supportively; using correct forms of greeting, identification and address as required; and presenting the organisation in a positive way.

What forms of data storage may be included?

Manual or computer-based filing systems relevant to the organisation.

What workplace forms may be included?

Personnel forms, telephone message forms, safety reports, work rosters and daily work schedules.

What are defined as basic mathematical processes?

Addition, subtraction, multiplication, division, percentages, ratios and decimal points.

What different types of workplace meetings and discussions may apply?

Formal and informal groups or teams; small and large groups or teams; and teams based on work function, level of supervision, work rosters or other criteria.

What meeting protocols may be included?

Observing meeting conventions, complying with meeting decisions and obeying meeting instructions.

What industry standards for workplace interaction may be specified?

Courtesy requirements, discretion, confidentiality and structured follow-up procedures.

What workplace interactions may be relevant?

Verbal discussions including face to face, telephone, electronic and two-way radio; written interactions including electronic, memos, diagrams, instructions and forms; and non-verbal interactions including gestures, signals and signs.


Evidence Guide

What are the critical aspects of evidence required for this unit of competency as a whole?

The critical requirements that are valuable for this unit of competency as a whole are listed below.

Assessment must confirm one's ability to:

What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit of competency are listed below and include:

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, some complementary skills are required. These skills include:

What are the specific resource implications for this unit of competency?

For valid assessment, one must have opportunities to participate in a range of exercises, case studies and other real and simulated practical and knowledge assessments that demonstrate the skills and knowledge to participate in participating in workplace communications. One must also have access to the resources listed below that include:

What considerations should there be for consistency in performance?

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities and, where possible, over a number of assessment activities.

The skills and knowledge required to participate in workplace communications must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events. For example, this could include different workplaces, types of communication and work teams.

What considerations should there be for context of assessment?

Assessment for this unit of competency is to be largely practical in nature and will be most appropriately assessed in an animal care workplace or in a situation that reproduces normal work conditions.

There must be access in either situation to the appropriate equipment and / or resources to enable one to demonstrate competency.

Are there other units of competency that could be assessed with this one?

This unit of competency could be assessed on its own or in combination with other competencies relevant to the job function, for example:

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