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Participate in workplace communications
This unit of competency covers the process of effectively participating in workplace communications. It requires the ability to follow simple spoken messages, perform routine workplace duties, follow simple written notices, obtain and provide information in response to workplace requirements, complete relevant work-related documents, and participate in workplace meetings and discussions.|
Participating in workplace communications requires an understanding of different modes of communication, basic mathematical processes, and knowledge of communication procedures, and systems and technology relevant to the organisation and the individual's work responsibilities.
In addition to legal and ethical responsibilities, all units of competency in the Animal Care and Management Training Package have the requirement for animals to be handled gently and calmly. The individual is required to develop an empathetic understanding of animals in their care, so that stress and disc
|1 . Follow routine spoken messages||
|2 . Perform workplace duties following routine written notices||
|3 . Obtain and provide information in response to workplace requirements||
|4 . Complete relevant work-related documents||
|5 . Participate in workplace meetings and discussions||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||By discussion with supervisor and others.||1|
|How are ideas and information communicated within this competency?||By obtaining various workplace documents and processing them accordingly.||1|
|How are activities planned and organised?||By consulting with supervisor on daily tasks to be completed.||1|
|How are problem solving skills applied?||By participating with others in a team.||1|
|How are mathematical ideas and techniques used?||By calculating and recording workplace information.||1|
|How is use of technology applied?||By applying simple solutions to technical problems that may arise in emergencies or when communication breaks down.||1|
|How is team work used within this competency?||By using equipment such as calculators, computers, telephones and radios to communicate and calculate.||1|
What types of written notices may be relevant when performing workplace tasks?
Instructions, labels, symbols, signs, tables, simple graphs, personnel information, notes, rosters, safety material, dockets with customer / client details, messages, enterprise-specific data, industry network details, standard operating procedures, organisational policies and procedures and OHS information.
What relevant information may be obtained when responding to workplace requirements?
Terms and conditions of employment, material safety data sheets and organisational policies.
What other contact may be included?
Clients, general public, supervisors, work / team-mates, suppliers, industry bodies, local government and training personnel.
How should interaction with others be conveyed?
Efficiently, effectively, responsively, courteously and supportively; using correct forms of greeting, identification and address as required; and presenting the organisation in a positive way.
What forms of data storage may be included?
Manual or computer-based filing systems relevant to the organisation.
What workplace forms may be included?
Personnel forms, telephone message forms, safety reports, work rosters and daily work schedules.
What are defined as basic mathematical processes?
Addition, subtraction, multiplication, division, percentages, ratios and decimal points.
What different types of workplace meetings and discussions may apply?
Formal and informal groups or teams; small and large groups or teams; and teams based on work function, level of supervision, work rosters or other criteria.
What meeting protocols may be included?
Observing meeting conventions, complying with meeting decisions and obeying meeting instructions.
What industry standards for workplace interaction may be specified?
Courtesy requirements, discretion, confidentiality and structured follow-up procedures.
What workplace interactions may be relevant?
Verbal discussions including face to face, telephone, electronic and two-way radio; written interactions including electronic, memos, diagrams, instructions and forms; and non-verbal interactions including gestures, signals and signs.
What are the critical aspects of evidence required for this unit of competency as a whole?
The critical requirements that are valuable for this unit of competency as a whole are listed below.
Assessment must confirm one's ability to:
follow routine spoken messages
follow workplace written notices when performing workplace duties, including instructions and organisational policies and procedures
communicate effectively with supervisor, clients and other staff
complete forms and record workplace data
participate in workplace meetings and discussions by asking questions, expressing opinions and interacting with others courteously.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit of competency are listed below and include:
effective communication, including the role of body language
different modes of communication (e.g. written and non-verbal)
effective communication in a work team
communication procedures and systems, and technology relevant to the organisation and the individual's work responsibilities
OHS legislative requirements and codes of practice.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some complementary skills are required. These skills include:
ability to follow simple spoken messages
ability to perform routine workplace duties following simple written instructions
ability to gather and provide information in response to workplace requirements
ability to complete relevant work-related documents
ability to estimate, calculate and record routine workplace measures
ability to use basic mathematical processes of addition, subtraction, division, multiplication, percentages, decimal points and ratios
ability to participate in workplace meetings and discussions
literacy skills to read, select and follow organisational policies and procedures including OHS; follow sequenced written instructions; and record the information accurately and legibly
interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
oral communication skills / language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification and seeking advice from supervisor
numeracy skills to complete basic arithmetic calculations and measure volumes
problem-solving skills to use available resources and prioritise daily tasks.
What are the specific resource implications for this unit of competency?
For valid assessment, one must have opportunities to participate in a range of exercises, case studies and other real and simulated practical and knowledge assessments that demonstrate the skills and knowledge to participate in participating in workplace communications. One must also have access to the resources listed below that include:
an appropriate workplace or an environment that reproduces normal work conditions
equipment and resources normally used in the workplace
written notices including instructions
workplace meetings and discussions.
What considerations should there be for consistency in performance?
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities and, where possible, over a number of assessment activities.
The skills and knowledge required to participate in workplace communications must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events. For example, this could include different workplaces, types of communication and work teams.
What considerations should there be for context of assessment?
Assessment for this unit of competency is to be largely practical in nature and will be most appropriately assessed in an animal care workplace or in a situation that reproduces normal work conditions.
There must be access in either situation to the appropriate equipment and / or resources to enable one to demonstrate competency.
Are there other units of competency that could be assessed with this one?
This unit of competency could be assessed on its own or in combination with other competencies relevant to the job function, for example:
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