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Work effectively in a business environment

Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

1 . Work within organisational requirements

  1. Identify and read organisation's requirements and responsibilities and seek advice from appropriate persons, where necessary

  2. Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities

  3. Comply with relevant duty of care, legal responsibilities and organisational goals and objectives

  4. Identify roles and responsibilities of colleagues and immediate supervisors

  5. Identify standards and values considered to be detrimental to the organisation and communicate this through appropriate channels

  6. Identify, recognise and follow behaviour that contributes to a safe work environment

2 . Work in a team

  1. Display courteous and helpful manners at all times

  2. Complete allocated tasks as required

  3. Seek assistance when difficulties arise

  4. Use questioning techniques to clarify instructions or responsibilities

  5. Identify and display a non-discriminatory attitude in all contacts with staff, management or clients

3 . Develop effective work habits

  1. Identify work and personal priorities and achieve a balance between competing priorities

  2. Apply time management strategies to work duties

  3. Observe appropriate dress and behaviour as required by the workplace, job role or customer contact

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Organisation's requirements may include:

Appropriate persons may include:

Employee rights and responsibilities may include:

Employer rights and responsibilities may include:

Organisational goals and objectives may include:

Behaviour that contributes to a safe work environment may include:

Work and personal priorities may include:

Evidence Guide

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Context of and specific resources for assessment

Assessment must ensure:

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.