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Handle receipt and despatch of information

Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It also covers collating and despatching bulk mail according to Australia Post and AUSDOC specifications.

1 . Receive and distribute incoming mail

  1. Check and register incoming mail to ensure accuracy of records

  2. Process court documents according to firm's policies and procedures

  3. Process original documents according to the firm's policies and procedures

  4. Process served documents according to the firm's policies and procedures

  5. Identify and ensure understanding of titles and locations of company personnel and departments

  6. Identify and promptly distribute urgent and confidential mail to the addressee

  7. Sort mail and despatch to the nominated person/location

  8. Record damaged, suspicious or missing items and report promptly where necessary

2 . Receive and despatch outgoing mail

  1. Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch

  2. Determine the most appropriate delivery method and select appropriate envelopes and address correctly

  3. Process outgoing mail correctly

  4. Record mail in register

  5. Sort mail according to carrier

  6. Despatch mail using the most appropriate delivery method

  7. Despatch mail to meet designated time lines

3 . Collate and despatch documents for bulk mailing

  1. Estimate quantities/resources/time to complete bulk mailing of documents correctly

  2. Collate documents as required

  3. Sort envelopes and batch in accordance with specifications

  4. Employ AUSDOC bulk mail interstate satchels where appropriate

  5. Self-check numerical information

  6. Lodge batched items in time for delivery by relevant carrier

4 . Organise urgent and same day deliveries

  1. Weigh, package and address items for urgent delivery

  2. Determine and select cheapest and best option for urgent delivery

  3. Make follow-up if necessary

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Register of incoming mail may include:

Processing court documents may include:

Firm's policies and procedures may include:

Processing original documents may include:

Processing served documents may include:

Preparing outgoing mail for despatch will differ according to:

Appropriate delivery method for mail may include:

Processing outgoing mail may include:

Time lines may differ according to:

Documen t collation may relate to:

Specifications may differ according to:

Best option for urgent delivery may include:

Follow-up may include:

Evidence Guide

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Context of and specific resources for assessment

Assessment must ensure:

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: