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Recommend products and services

Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

1 . Develop and maintain knowledge of products and services

  1. Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

  2. Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

  3. Accurately document and maintain information on products and services in a format consistent with organisational requirements

  4. Apply acquired knowledge to improve quality within personal work areas

2 . Recommend products and services

  1. Ensure that recommendations on products and services are in line with organisational requirements

  2. Provide recommendations that emphasise product and service issues relevant to client needs

  3. Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

  4. Structure recommendations to identify clear benefits to clients and the organisation

3 . Advise on promotional activities

  1. Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

  2. Ensure that promotional documentation and materials are appropriate to presentation of the organisation's products and services

  3. Ensure that costs of promotional activities conform to budget resources

  4. Estimate impact of promotional activities from verifiable customer feedback sources

  5. Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Industry products and services may include:

Authoritative sources may include:

Product and service documentation may include:

Information may include:

Organisational requirements may include:

Product and service issues may include:

Promotional activities may include:

Verifiable customer feedback sources may include:

Evidence Guide

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Context of and specific resources for assessment

Assessment must ensure:

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: