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Implement and monitor continuous improvements to systems and processes

Unit Descriptor TIMES NEW ROMAN;Frontline management has an active role in managing the continuous improvement process in achieving the organisation's quality objectives. Their position, closely associated with the creation and delivery of products and services, means that they play an important part in influencing the on-going development of the organisation.

1 . Implement continuous improvement systems and processes.

  1. Team members are actively encouraged and supported to participate in decision making processes and to assume responsibility and authority

  2. The organisation's continuous improvement processes are communicated to individuals/teams

  3. Mentoring and coaching support ensures that individuals/teams are able to implement the organisation's continuous improvement processes.

2 . Monitor, adjust and report performance.

  1. The organisation's systems and technology are used to monitor progress and to identify ways in which planning and operations could be improved

  2. Customer service is strengthened through the use of continuous improvement techniques and processes

  3. Plans are adjusted and communicated to those who have a role in their development and implementation.

3 . Consolidate opportunities for further improvement.

  1. Individuals/teams are informed of savings and productivity improvements in achieving the business plan

  2. Work performance is documented and the information is used to identify opportunities for further improvement

  3. Records, reports and recommendations for improvement are managed within the organisation's systems and processes.

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?3
How are ideas and information communicated within this competency?3
How are activities planned and organised?3
How are problem solving skills applied?3
How are mathematical ideas and techniques used?3
How is use of technology applied?3
How is team work used within this competency?2

Range Statement

At AQF 4, front line managers will normally be engaged in a workplace context in which they:

Front line managers at AQF 4 will normally operate in a relatively diverse workplace environment in which they use the organisation's:

They use legislation, codes and national standards relevant to the workplace. A range of learning opportunities maybe used, for example:

Resources may include :

All operations are performed in accordance with standard procedures and work instructions.

Evidence Guide

Essential knowledge and enterprise requirements:

This guideline is to assist the development of assessment instruments/tools to assess the competence of frontline management. At AQF 4, frontline managers must provide evidence of consistent achievement of this unit's workplace outcomes, by showing evidence that they:

Critical aspects:

Consistent performance should be demonstrated. In particular look to see that :

Language, literacy and numeracy requirements:

This unit requires the ability to read and interpret company policies, procedures and business documentation. Writing is required to the level of completing workplace reports and documents.

Numeracy is also required, eg, to analyse business data in the form of tables and charts and analyse budgetary information relevant to the workplace.

Assessment method and context:

Competence in this unit may be assessed:

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment.

Resource implications:

This section should be read in conjunction with the range of variables for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. Access should be provided to industry competency standards and assessment systems and particular workplace development opportunities. No other special resources are required.


This competency has no prerequisites.