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Implement and monitor continuous improvements to systems and processes
TIMES NEW ROMAN;Frontline management has an active role in managing the continuous improvement process in achieving the organisation's quality objectives. Their position, closely associated with the creation and delivery of products and services, means that they play an important part in influencing the on-going development of the organisation.|
|1 . Implement continuous improvement systems and processes.||
|2 . Monitor, adjust and report performance.||
|3 . Consolidate opportunities for further improvement.||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||3|
|How are ideas and information communicated within this competency?||3|
|How are activities planned and organised?||3|
|How are problem solving skills applied?||3|
|How are mathematical ideas and techniques used?||3|
|How is use of technology applied?||3|
|How is team work used within this competency?||2|
At AQF 4, front line managers will normally be engaged in a workplace context in which they:
are autonomous, working under general guidance on progress and outcomes
may supervise others
may guide or facilitate teams
have responsibility for, and limited organisation of, work of others
apply knowledge with depth in some areas
apply a broad range of skills to a range of workplace contexts
are involved in some complexity in the choice of actions
use competencies within routines, methods and procedures
use some discretion and judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints.
Front line managers at AQF 4 will normally operate in a relatively diverse workplace environment in which they use the organisation's:
goals, objectives, plans, systems and processes
quality and continuous improvement processes and standards
processes and standards
business and performance standards
defined resource parameters
They use legislation, codes and national standards relevant to the workplace. A range of learning opportunities maybe used, for example:
structured training programs.
Resources may include :
All operations are performed in accordance with standard procedures and work instructions.
Essential knowledge and enterprise requirements:
This guideline is to assist the development of assessment instruments/tools to assess the competence of frontline management. At AQF 4, frontline managers must provide evidence of consistent achievement of this unit's workplace outcomes, by showing evidence that they:
manage work effectively to achieve goals and results
explain the organisation's continuous improvement methods
acquire and use information appropriate to work responsibility
provide leadership to colleagues in continuous improvement processes
encourage ideas and feedback to improve processes
prepare and negotiate recommendations to improve the continuous improvement processes
gain the commitment of individuals/teams to continuous improvement practices and principles
use effective consultative processes
promote available learning methods
use information management systems
select and use available technology appropriate to the task
use the key competencies to achieve results (see table).
Consistent performance should be demonstrated. In particular look to see that :
work is managed to achieve desired required outcomes
the organisation's continuous improvement processes are explained to others
recommendations to improve products and work processes are prepared and promoted
appropriate consultative processes to effect change are utilised
workplace records and appropriate statistical data are maintained
provision of leadership to colleagues in implementation of continuous improvement processes
methods and approaches to monitor and introduce improved performance are implemented.
Language, literacy and numeracy requirements:
This unit requires the ability to read and interpret company policies, procedures and business documentation. Writing is required to the level of completing workplace reports and documents.
Numeracy is also required, eg, to analyse business data in the form of tables and charts and analyse budgetary information relevant to the workplace.
Assessment method and context:
Competence in this unit may be assessed:
on the job allowing for the demonstration of the competency under all normal and a range of abnormal circumstances
by use of a suitable simulation and/or a range of case studies/scenarios
by a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment.
This section should be read in conjunction with the range of variables for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. Access should be provided to industry competency standards and assessment systems and particular workplace development opportunities. No other special resources are required.
This competency has no prerequisites.