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ICAT4221B

Locate equipment, system and software faults

Unit Descriptor This unit defines the competency required to apply systematic principles to fault finding in any field of IT. The following units are linked and form an appropriate cluster: ICAS4109B Evaluate system status ICAT4242B Perform unit test for a class No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

ELEMENTPERFORMANCE CRITERIA
1 . Choose the most appropriate fault finding method

  1. Analyse and document the system that requires troubleshooting

  2. Identify and apply specifically designed troubleshooting tools for the system

  3. Investigate and record generic cyclic fault finding tools

  4. Obtain required specialist tools appropriate to the work

2 . Analyse the problem to be solved

  1. Collect all data relevant to the system as well as signs and symptoms of the problem

  2. Organise the collected data to enable an understanding of the status of the system

  3. Analyse the data to determine that there is a problem , and the nature of the problem

3 . Define the causes of the problem and create a plan of action

  1. Create a list of probable causes of the problem

  2. Organise causes in order of likelihood

  3. Formulate a solution or rectification

  4. Rectify probable causes, testing for the success of the solution and record results

4 . Review problem and system status

  1. Test the system to ensure the problem has been solved and record results

  2. Document the problem , its signs and symptoms, and the ultimate solution and load to database of problems/solutions for future reference





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

System may include but is not limited to:

Fault finding tool

Problem may be in reference to:

Solution may include but is not limited to:


Evidence Guide

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

To demonstrate competency in this unit the person will require access to:

Context of and specific resources for assessment

Troubleshooting and fault finding are universal competencies used by most IT practitioners and operate at all stages of the systems life cycle. These activities apply procedures for localizing and diagnosing equipment or system malfunctions or anomalies, typically by systematic examination progressing from higher to lower levels of assembly.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

An individual demonstrating this competency would be able to: