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Maintain and order stock

Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to maintain and order stock in a retail environment. It involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating stocktake, identifying stock losses, processing orders and following up on orders.

1 . Monitor receipt and dispatch of goods
  1. Delegate responsibility for receipt and dispatch of goods to appropriate staff.

  2. Implement store procedures in regard to receipt, dispatch and secure storage of goods.

  3. Observe staff functions to ensure store procedures are followed and documentation is completed correctly.

  4. Implement store procedures to ensure goods inspected for quantity and quality on receipt.

  5. Act upon variations to quantity and quality of delivered goods according to store policy and procedures.

  6. Supervise safe handling and storage of goods according to store policy.

2 . Maintain stock records.
  1. Monitor and maintain stock levels at required levels.

  2. Maintain, monitor and adjust stock reorder cycles as required.

  3. Inform team members of their individual responsibilities in regard to recording of stock.

  4. Maintain stock storage and movement records according to store policy.

  5. Record stock discrepancies and follow procedures according to store policy.

  6. Monitor stock performance and identify and report fast and slow selling items according to store policy.

3 . Coordinate stocktake or cyclical count.
  1. Interpret policy and procedures in regard to stocktaking and cyclical counts and explain to team members.

  2. Roster staff according to allocated budget and time constraints.

  3. Allocate stocktaking tasks to individual team members.

  4. Provide team members with clear directions for the performance of each task.

  5. Allocate team members to ensure effective use of staff resources to complete task.

  6. Produce accurate reports on stocktake data, including discrepancies, for management.

4 . Identify stock losses.
  1. Identify, record and assess losses against potential loss forecast on a regular basis.

  2. Identify avoidable losses and establish reasons.

  3. Recommend and implement possible solutions.

5 . Process orders.
  1. Process and raise orders for stock as requested according to store policy and procedures.

  2. Maintain ordering and recording system.

  3. Ensure availability of sample range according to buying plan.

  4. Order pricing materials as required.

  5. Record negotiated purchase and supply agreements and file for retrieval.

6 . Follow up orders.
  1. Monitor delivery process to meet agreed deadlines.

  2. Handle routine supply problems or refer to management as required by store policy.

  3. Maintain ongoing liaison with buyers, store or departments, warehouse and suppliers to ensure continuity of supply.

  4. Distribute stock according to store or department allocation.

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Appropriate staff may include:

Staff may include:

Store policy and procedures in regard to:

Handling and storage of goods may vary according to:

Records may be:

Reports for management may include:

Stocktaking may be:

Roster may include:

Ordering and recording system may be:

Suppliers may include:

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Context of and specific resources for assessment

Assessment must ensure access to:

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.