Home - SIR07 - SIRXINV002A
Maintain and order stock
|Unit Descriptor||This unit describes the performance outcomes, skills and knowledge required to maintain and order stock in a retail environment. It involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating stocktake, identifying stock losses, processing orders and following up on orders.|
|1 . Monitor receipt and dispatch of goods||
|2 . Maintain stock records.||
|3 . Coordinate stocktake or cyclical count.||
|4 . Identify stock losses.||
|5 . Process orders.||
|6 . Follow up orders.||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?|
|How are ideas and information communicated within this competency?|
|How are activities planned and organised?|
|How are problem solving skills applied?|
|How are mathematical ideas and techniques used?|
|How is use of technology applied?|
|How is team work used within this competency?|
Appropriate staff may include:
Staff may include:
full-time, part-time, casual or contract staff
people from a range of social, cultural and ethnic backgrounds
people with varying degrees of language and literacy levels.
Store policy and procedures in regard to:
stock control system
procedures for investigating discrepancies
store merchandise and marketing
pricing, labelling and packaging requirements
quality control policy and procedures.
Handling and storage of goods may vary according to:
industry codes of practice.
Records may be:
Reports for management may include:
Stocktaking may be:
Roster may include:
varying levels of staff training
routine or busy trading conditions
full-time, part-time or casual staff
range of staff responsibilities.
Ordering and recording system may be:
Suppliers may include:
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently implements and monitors store policy and procedures regarding receipt, dispatch and secure storage of goods
regularly monitors staff implementation of store procedures and documentation in regard to receipt, dispatch and secure storage of goods
monitors stock levels, storage, movement and reorder cycles on a regular basis.
organises and coordinates stocktake according to store policy and procedures
consistently raises and processes stock orders and maintains record system according to store policy and procedures
monitors delivery processes and distributes stock to ensure continuity of supply.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures for receipt and dispatch of goods
store procedures for stocktake
OHS legislation and codes of practice
industry codes of practice
legislation and statutory requirements
store merchandising and marketing policy and procedures
inter- and intra-store and department transfer procedures
store quality control procedures and requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.