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Merchandise products

Unit Descriptor This unit describes the performance outcomes, skills and knowledge required to merchandise products within a retail store. It involves the arrangement and presentation of merchandise, setting up and maintaining displays and labelling and pricing stock.

1 . Place and arrange merchandise.
  1. Unpack merchandise according to store policy and procedures and legislative requirements.

  2. Place merchandise on floor, fixtures and shelves in determined locations according to OHS and other relevant legislative requirements.

  3. Display merchandise to achieve a balanced, fully-stocked appearance and promote sales.

  4. Identify damaged, soiled or out-of-date stock and take corrective action as required according to store procedure.

  5. Place stock range to conform with fixtures, ticketing, prices or bar codes.

  6. Rotate stock according to stock requirements and store procedure.

  7. Ensure stock presentation conforms to special handling techniques and other safety requirements.

2 . Prepare display labels and tickets.
  1. Prepare labels and tickets for window, wall or floor displays according to store policy.

  2. Prepare tickets using electronic equipment or neatly by hand according to store procedures.

  3. Identify soiled, damaged, illegible or incorrect labels and tickets and take corrective action.

  4. Use and maintain electronic ticketing and labelling equipment according to design specifications.

  5. Store ticketing equipment in a secure location.

3 . Place, arrange and display price labels and tickets.
  1. Place labels and tickets visibly and correctly on merchandise.

  2. Replace labels and tickets according to store policy.

  3. Maintain correct pricing and information on merchandise according to store procedures, industry codes of practice and legislative requirements.

4 . Maintain displays.
  1. Reset and dismantle special promotion areas.

  2. Assist supervisor in selection of merchandise for display.

  3. Arrange and face up merchandise as directed and according to layout specifications and load-bearing capacity of fixtures.

  4. Identify, reset or remove unsuitable or out-of-date displays as directed.

  5. Identify optimum stock levels and replenish stock according to store policy.

  6. Maintain display areas in a clean and tidy condition.

  7. Remove excess packaging from display areas.

5 . Protect merchandise.
  1. Identify and apply correct handling, storage and display techniques according to stock characteristics and legislative requirements.

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Merchandise may be characterised by:

Store policy and procedures in regard to:

Legislative requirements may include:

Display may include:

Handling techniques may vary according to:

Safety requirements may relate to:

Preparation of labels and tickets may involve:

Special promotion areas may be:

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Context of and specific resources for assessment

Assessment must ensure access to:

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXSLS001A Sell products and services

SIRXSLS002A Advise on products and services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.