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Respond effectively to difficult or challenging behaviour

Unit Descriptor This unit relates to responding effectively to difficult or challenging behaviour of patients, clients and others. The unit will be suitable for Security Officers, Care Assistance Workers and others exposed to difficult and challenging behaviour.

1 .

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Evidence Guide