A database of elements taken from NTIS training packages.

TAA04 files at NTIS

BSBHR504A

Manage industrial relations policies and processes

This unit covers the range of competencies required of a manager who has day-to-day involvement in, and management of, industrial relations matters within the organisation. It includes negotiations, conflict management and dispute resolution.
This unit is related to BSBHR604A Manage employee relations, which is a broader and more strategic approach to workplace performance.

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